Shipping and returns Frequently Asked Questions

• What is your return policy?

  Our full shipping and returns policy can be found here: Shipping & returns - Chatham Outfitters (chathamoutfittersnc.com)

  The quick run down is:

  Most things are returnable within 30 days from when it was delivered to you. 

  Mail the items back to us (you chose who you want to use), we do not pay for shipping back to us. When we get the item back we process the refund the same way you paid.

  Clearance and sale items are NOT returnable.

  Address to mail returns to:

  New Horizons Trading Co

  674 West Street

  Pittsboro, NC 27312

• How long does it take to get my purchase?

  Our full shipping and return policy can be found here: Shipping & returns - Chatham Outfitters (chathamoutfittersnc.com)

  We will process your order, pack and send out your items within 3 business days. 

  We use both USPS and UPS as carriers. Once we get your stuff in their hands, we send you the tracking number. Transit time varies due to service used, how far away you are from us, and crazy weather, etc.

  If you do not receive a tracking number 3 business days after placing an order, please contact us at [email protected] or phone call 919-542-5487.